Your practice has already provided the care. Your team submitted the claims. But the revenue is still missing.
HelloMDs investigates your old A/R to identify potentially recoverable balances and determine the best course of action.
Our proven A/R recovery process combines detailed claim analysis, strategic follow-up, and persistent payer communication to identify recovery opportunities and turn outstanding receivables into recovered revenue. From the initial assessment through final reporting, our team manages each step with a focused, transparent approach.
We sign a Business Associate Agreement (BAA) upfront, ensuring complete legal compliance and full protection for your Protected Health Information (PHI) before any analysis begins.
Grant our team secure access to your Practice Management (PM) system for five business days. We conduct a free 360 audit of your claims, AR aging, denial patterns, and payment workflows-generating over 30 detailed financial reports on the current condition of your revenue cycle.
After the five-day review, we present clear findings showing exactly where revenue is getting lost, which billing bottlenecks exist, and how much old AR is realistically recoverable.
You pay nothing out of pocket for the audit or setup. HelloMDs works strictly on a performance-based factoring fee-we only charge an agreed percentage on the cash we successfully recover.
Once you approve the audit findings, our team immediately begins pursuing and collecting on your aged and stuck claims to turn lost balances into liquid capital.
Don't hand over your ongoing billing right away. Let us prove our speed, collection rate, and performance on your existing unpaid claims first.
Once we've demonstrated proven collection results on your old AR, you can seamlessly transition your daily, ongoing billing operation to HelloMDs with complete confidence.
Understand what was reviewed, what action was taken, what was recovered, and what remains unresolved.
Our A/R specialists work with leading EHR and practice management platforms to review claims, payment history, denials, and aging A/R.
Our healthcare-focused team combines medical billing, claims management, denial management, and A/R expertise to investigate complex aging accounts.
Review historical claims that remain unresolved beyond the normal billing cycle.
Your success is our success. HelloMDs takes on the investigation, claim review, payer follow-up, and recovery work while your team focuses on patient care and daily operations.
The recovery threshold, eligible accounts, calculation methodology, exclusions, timeframe, and fee-waiver conditions are defined in the written service agreement.
Old A/R Recovery is the process of reviewing and pursuing unpaid or unresolved medical claims from previous billing periods to identify potential collection opportunities.
HelloMDs evaluates eligible old A/R and agrees on the recovery threshold, covered accounts, and service terms. If the agreed threshold of more than 30% is not achieved, the covered recovery service fee is waived according to the written agreement.
No upfront recovery fee is charged for the covered service under the agreed terms.
Some denied claims may have additional recovery opportunities. Our team reviews the claim history and determines whether further action is appropriate.
We review complex claims individually. Where appeal rights are exhausted, recovery may still depend on available documentation, payer rules, timely proof, and other permitted options. Recovery is not guaranteed for every claim.
We recover old claims aged up to 3 years. The success rate and final collection amount depend on payer guidelines, filing deadlines, available documentation, and previous appeal attempts.
That is not necessarily a problem. We can review the existing claim history to identify unresolved issues and determine whether additional recovery work is appropriate.
The timeline varies depending on the volume of accounts, payer requirements, documentation, and claim complexity. We will discuss the expected review and recovery timeline during the assessment.
No. Some claims may be restricted by filing deadlines, exhausted appeal rights, missing records, payer policies, or other limitations. We provide a realistic assessment rather than promising recovery on every account.
